Stanley Convergent Security Solutions (Stanley CSS), part of Stanley Black & Decker, officially opened its first European ProtectionNet Customer Service Centre in the UK this week at a ribbon cutting launch event on Tuesday 2nd November. The ProtectionNet Customer Service Centre is among the largest data and monitoring central stations in the UK, with capacity to monitor over 50,000 customers across the UK. The new state-of-the-art Centre offers a comprehensive range of monitoring services, including Enhanced Call Verification, traditional intrusion, the unique Sonitrol® Audio Verification and advanced Video Verification monitoring, in addition to Fire Alarm monitoring and managed access control services.
The ProtectionNet Customer Service Centre is a Class II Alarm Receiving Centre (ARC) constructed and staffed to comply with BS5979. With its attack resistant steel shell, continuous alarm and CCTV monitoring inside and out, hourly counter duress activity, recording of all inbound and outbound calls and entry/exit by airlock, the new Centre is exceptionally secure.
The Centre features sophisticated monitoring workstations, each with the capacity to monitor 2000 sites. These are staffed 24/7, 365 days a year, by personnel who have been rigorously vetted and passed a four week specialist training course in all procedures relating to ARC operations.
In addition to the official opening of the ProtectionNet Customer Service Centre, the launch event is also marking the awarding of SSAIB Certification. Independent certification from this prestigious third party certification body endorses the quality and professionalism of Stanley CSS’s work and is a much sought after reference document for insurance companies, insurance brokers, police, specifiers and purchasers of security services and systems.
Commenting on the official opening and SSAIB certification of the ProtectionNet Customer Service Centre, Alistair Compton, Stanley CSS’s UK Regional Vice President said: “Both Stanley staff and contractors have worked exceptionally hard as a team to reach this stage. This is the very first ProtectionNet Centre for Stanley in Europe and we are delighted to have received SSAIB certification. The Centre will allow us to extend the reach of our services and, with SSAIB certification in place, deliver greater peace of mind for all of our customers.”
Renowned for its commitment to operational excellence, unparalleled customer service and partnering with customers to meet their security, safety and business needs, Stanley’s market-leading, advanced security technology underscores the company’s philosophy and commitment to protecting people, not just property. The company deploys a daily discipline of ensuring consistent operational excellence in what it refers to as its five customer touch points: account management, installation, service, monitoring and billing. Stanley provides a true business partnership with an “transparent” approach by allowing customers to view their performance daily on these touch points.
Stanley Convergent Security Solution’s UK Head Office is located at Bramble Road, Swindon, Wiltshire. For more information about the Stanley’s range of monitoring services, please contact at: 0844 254 0032, or via www.stanleycss.co.uk