BB Foodservice, Bestway Wholesale’s delivered catering arm, has added a new ‘Track my order’ feature to its app, enabling customers to follow orders from placement to delivery, mirroring the service offered by consumer-retail brands.
The five stages to the tracker are confirmation of order email: log in via the website or app, to see when the order is picked: awaiting dispatch email: delivery in transit email, giving a fourhour window in which delivery will be made: delivery confirmation email. BB Foodservice‘s full service customer app launched in December and is already delivering impressive results and providing new benefits for customers.
Designed to make shopping with BB Foodservice more convenient for customers, three months after launch, it has achieved a 92% customer satisfaction score and 95% customer retention.
Salih Sheikh, Bestway Wholesale Head of marketing and digital, says: “We are continually improving the user shopping experience and making shopping convenient for customers and our app is a big contribution. The foodservice wholesale industry is just gaining its digital footing compared to other industries, and three months after the launch of our app, the commercial results speak for themselves. Customers are utilising the app to order, digital sales are up and feedback from our customers has surpassed our expectations.”